Warranty

How long does the warranty cover last?

Two years warranty for the bicycle frame.
The Rayvolt Bike warranty covers defects in material and workmanship of the frame, the rigid fork, the fork and the original components of each new Rayvolt Bike.
Two years warranty for the motor, battery and electrical parts.
We recommend storing your bike in a place with a temperature between 15 and 25 Celsius degrees as well as charging it a minimum of every three months.
The controller which is basically the only part of the motor that could show an issue is easily removed from the motor if needed to be changed.
One year warranty for parts and components.
Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown.

What is not covered by the warranty?

The Rayvolt Bike warranty does not cover:

Normal wear and tear in parts such as covers, chains, plates, brakes, cables and pinions in situations where there are no assembly or material defects.
Bikes whose maintenance or repair is performed by people who are not authorized Rayvolt distributors or improper maintenance.
The modifications with respect to the original state.
The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.
The labour costs for replacement or exchange.
Damage or defects due to accidents, misuse, abuse or neglect.
Kustom will not pay any shipping fees to any warranty, but will pay for its return to customer.